Effective Date: [November 2025]
1. Introduction
Welcome to our virtual medical recovery clinic dedicated to providing high-quality, secure, and confidential care. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website, patient portal, telehealth services, or any related digital tools, you agree to the practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect personal information that can identify you, including but not limited to:
- Full name
- Date of birth
- Address and contact information
- Emergency contact information
- Insurance details
- Account login credentials (if applicable)
B. Health Information (Protected Health Information – PHI)
As a healthcare provider, we may collect PHI such as:
- Medical history
- Treatment information
- Diagnostic results
- Provider notes
- Medication information
- Telehealth session details
This information is protected under HIPAA and handled with the highest level of confidentiality.
C. Technical & Usage Data
When you use our website or portal, we may automatically collect:
- IP address
- Device type
- Browser information
- Cookies and usage analytics
- Log data (date/time of visits, page views, etc.)
3. How We Use Your Information
We use collected information to:
- Provide medical recovery services and treatment
- Schedule appointments, conduct telehealth sessions, and follow up on care
- Communicate with you and your care team
- Verify insurance and process billing
- Improve website functionality and user experience
- Maintain security, prevent fraud, and comply with legal obligations
- Respond to requests, inquiries, or patient support needs
4. How We Share Your Information
We do not sell your information.
We may share information only with:
- Licensed clinicians and care team members involved in your treatment
- Insurance providers for billing or authorization
- Technology vendors who support our telehealth platform (HIPAA-compliant only)
- Legal or regulatory authorities when required by law
- Emergency services if needed to protect your safety
All third-party partners must meet HIPAA compliance standards.
5. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve user experience and site performance. You can disable cookies in your browser settings, but some features may not function properly if disabled.
6. Data Security
We implement administrative, technical, and physical safeguards including:
- HIPAA-compliant encryption
- Secure telehealth platforms
- Password-protected systems
- Access controls for clinical staff
- Regular security audits and monitoring
Despite these measures, no digital platform can guarantee absolute security.
7. Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Request a copy of your records
- Request restrictions on how your PHI is used
- Request confidential communications
- File a privacy complaint without fear of retaliation
For privacy rights requests, contact our office.
8. Children’s Privacy
Our services are intended for individuals aged 18 and older unless a minor is receiving care with parental/guardian consent. We do not knowingly collect information from children without proper authorization.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Effective Date.” Continued use of our website or services after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or your rights, please contact us.